Please note that due to the UK leaving the EU the rules relating to orders delivered to European addresses have change as of 1st January 2021.
The good news is that for most countries we can now pre-pay all duties and taxes as part of your shipping cost (DDP) - meaning there is nothing to pay your side, and the parcel will clear customs much quicker.
How this works.
When selecting your shipping option in the basket you can now choose between having your taxes paid (DDP) or paying them locally yourself (DAP). Duties and taxes are calculated differently in each country based on the value and tariff of each item.
Customers who refuse or reject parcels will still be liable for any shipping costs paid, and any items which have been personalised will remain non refundable.
Please contact us if you have any questions and we will assist in any way that we can.