Not-Another-Bill


Delivery & Returns

UK

Delivery OptionDelivery TimeCost
UK Standard TrackedRoyal Mail Shipping (3-6 Working Days)£3.95
On all orders over £75Free
UK ExpressDPD Express (1-2 Working Days)£7.95
Weekend DeliverySaturday - Order By 2pm Friday£12.95
Sunday - Order by 2pm Friday£14.95
Next Day AMParcels delivered before 12 pm the following day (Order by 2pm, not available for Saturday & Sunday deliveries)£18.95


SAME DAY LONDON

For your emergency gifting needs, we offer same day London delivery on all central postcodes (Monday-Friday excluding bank holidays). The exact price will be calculated at checkout, and will only show if your are within the catchment area. Order by 12pm (including personalisation).


Postcodes & Prices:

Zone A Delivery Charge - £10.00

W10, NW10, W9, W11, W12, NW3, NW6

Zone B Delivery Charge - £15.00

W2, W1, SW1, SW3, SW7, SW5, SW10, SW6, W14, W6, W3, W4, NW2, NW8, NW1

Zone C Delivery Charge - £18.00

NW9, NW4, NW5, NW3, NW11, NW7, EC, SE1, SE11, SE17, SE5, SW8, SW11, N1, SW13, WC, W5

Zone D Delivery Charge - £25.00

SW14, SW15, SW18,SW19, SW20 SW17, SW2, SW12, SW4,SW16, SE24, SE21, SE22, SE15, SE14, SE8, E1, E14, E3, E2, E8, N16, E5, E9, NW7, N3, N6, N19

Zone E Delivery Charge - £35.00

N20, N12, N7 ,N4, N15, N8, N22, N10, N11, N17, N18, N9, N21, N14, E4, E17, E18, E11, E20, E15, E13, E6, E16, SE1B, SE7, SE10, SE3, SE13, SE4, SE14, SE8, SE16, SE15, SE22, SE24, SE2, SE9


FREE CLICK & COLLECT

Order online and collect your parcel from our studio for free. Collect from 3pm-6pm Monday-Saturday - Please confirm order is ready before arriving.


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EU

Please note that due to the UK having left the EU, European parcels are now be subject to import duties and local VAT, which is the buyer/recipients duty to pay.

The good news is that for most countries we can now pre-pay all duties and taxes as part of your shipping cost (DDP) - meaning there is nothing to pay your side, and the parcel will clear customs much quicker.

How this works.

When selecting your shipping option in the basket you can now choose between having your taxes paid (DDP) or paying them locally yourself (DAP). Duties and taxes are calculated differently in each country based on the value and tariff of each item.


European Delivery Zone 1

(France, Germany, Belgium, Netherlands, Italy, Spain, Luxembourg, Austria, Monaco)

The exact cost will be calculated at the basket, but here is an example of a £70/€80 order:

Option 1 - DDP Shipping + Duty, Handling & Taxes all Paid | Shipped with DHL (2-4 days) | from £35.67

Option 2 - DAP Shipping without Duty & Taxes Paid | Shipped with DPD (5-7 days) | from £15.95


European Delivery Zone 2

(Sweden, Denmark, Finland, Albania)

The exact cost will be calculated at the basket, but here is an example of a £70/€80 order:

Option 1 - DDP Shipping + Duty, Handling & Taxes all Paid | Shipped with DHL (2-4 days) | from £42.03

Option 2 - DAP Shipping without Duty & Taxes Paid | Shipped with DPD (5-7 days) | from £25.00


EUROPEAN DELIVERY ZONE 3

(Poland, Hungary, Slovakia, Slovenia, Latvia, Bulgaria, Romania, Czechia, Croatia, Estonia, Lithuania)

The exact cost will be calculated at the basket, but here is an example of a £70/€80 order:

Option 1 - DDP Shipping + Duty, Handling & Taxes all Paid | Shipped with DHL (2-4 days) | from £57.53

Option 2 - DAP Shipping without Duty & Taxes Paid | Shipped with DPD (5-7 days) | from £29.95


EUROPEAN DELIVERY ZONE 4

(Norway, Portugal, Gibraltar, Turkey, Montenegro, Liechtenstein, Balearic Islands, Ukraine, Malta, Greece, Cyprus)

The exact cost will be calculated at the basket, but here is an example of a £70/€80 order:

Option 1 - DDP Shipping + Duty, Handling & Taxes all Paid | Shipped with DHL (2-4 days) | from £59.41

Option 2 - DAP Not Available for this Delivery Zone.

Switzerland

DHL Express Shipping (2-4 days) | £24.95


USA and Canada

• £17.95 Tracked DHL Shipping (2-4 Working Days on average)

• Free Shipping on all orders over £200.00.


Worldwide Delivery Zone 1

• £28.95 Tracked DHL Shipping (est. 3-6 Working Days).

• Free Standard Shipping on all orders over £250.00.


Worldwide Delivery Zone 2

• £34.95 Tracked DHL Shipping (est. 3-6 Working Days)

• Free Standard Shipping on all orders over £350.00.


Worldwide Delivery Zone 3

• £44.95 Tracked DHL Shipping (est. 3-6 working days)

• Free Standard Shipping on all orders over £500.00.


*Please note: it is the responsibility of you the customer to pay any customs duties or charges for your country. We can not be held responsible for delays with couriers that are out of our hands*

For a price more specific to your country get in touch at [email protected].


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Notifications

Standard parcels are sent with Royal Mail tracked 48h. Express or tracked deliveries will be sent using either DPD, or DHL depending on the size and weight of the items. Once the parcel is dispatched you will receive the relevant tracking information via email.

Returns

If you’d like to return or exchange an item from your order you have 14 days from the date of receipt to notify us. On receipt of the returned item(s), your refund will be credited to the payment method used to make the original purchase. Regrettably, any delivery costs will not be refunded (although some exceptions do apply).

Personalised items are non-refundable, unless of course they are faulty or not as ordered. If so, please accept our apologies and send an email including a picture of the received product.

Non-personalised products are refundable if they are returned to us in re-saleable condition.

*All returns must be processed within 14 days and can be issued via credit note if preferred*

Our return address is:

Not-Another-Bill HQ
Unit 10
69 St Marks Road
London
W10 6JG

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